Full Time

Manager, Quality Assurance Claims Audit

About the Position

Alan Gray LLC has been a leader in the insurance services space for over 30 years. If you are looking for autonomy and the opportunity to grow your own business segment, this position is for you. The job offers an exciting and challenging opportunity to work with an experienced team of claim professionals as well as working for multinational insurance companies.


Education & Licensing
  • Bachelor's degree from an accredited college or university.
  • Professional certification (i.e. AIC, CPCU or ARM) preferred.
  • Adjuster Licensing is preferred.
  • Experience
  • Ten (10) years technical experience handling claims with increasing responsibility. Experience in multiple lines of business is a plus (Casualty, Professional, Property, WC).
Skills & Knowledge
  • Thorough knowledge of claims handling best practices and procedures
  • Experience utilizing software
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products, strong Excel skills preferred
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to meet or exceed Performance Competencies


  • Perform Best Practice Claim Audits; Reserve Adequacy Audits; Other Claim Issue Audits
  • Analyze results and prepare reports to be submitted to clients.
  • Recommend and develop action plan based on audit findings.
  • Maintains technical claims and jurisdictional expertise.
  • Train and Manage audit team.

  • Perform other claim unit functions as needed.
  • Supports the development and growth of AG’s Claim Audit program.
  • Travels as require



For inquiries on employment opportunities with Alan Gray LLC, please contact

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